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Make Your Communications Count Amid Information Overload - Shared screen with speaker view
Zena
33:56
Zena Fernandes, URI Providence, Marketing, Media & Communications
Adam - Rustle & Spark
34:17
Adam Olenn, Rustle & Spark
Al Palladino
34:29
Al Palladino..Axion Copiers & Printers
Laurie White
35:46
Good morning, everyone …. please give us your thoughts!!
Stef Blankenship
37:24
Staff does mention an overload of emails at some points. I learned about "Email apnea" last week during another training. We tend to hold our breathe when looking through email and that tends to add to anxiety and stress. That "overload" feeling.
Kevin McNally
37:38
Since the beginning of the virus I am getting a lot more emails with Urgent in the subject line.
Stef Blankenship
38:20
sorry, hold our breath*, my hands type faster than my brain thinks!
Stef Blankenship
39:11
You are welcome!
Adam - Rustle & Spark
43:26
One of my all-time favorite essays is John Updike’s “Writing by Omission,” which talks about learning to edit and pare down to make writing stronger: https://www.newyorker.com/magazine/2015/09/14/omission
Al Palladino
43:38
I find myself putting my name in the subject line so the receptient will know who it is from before opening the email.
Don Nokes
47:21
Do you find there's a better time of day to send your email. It seems i have a greater volume in the morning
LevesqueM
48:30
I have a list of Top 20 Subject Lines to get your emails opened from The Marketing Manager
Karen Etchells
51:37
I prefer to schedule calls so as to not interrupt workflow.
John C Tickner
56:29
Laurie, many emails are required to be done for legal reasons and phone calls will not work if need in writing. Obvious but additional exposure for errors & omissions. So many calls lead to followup emails which is fine. john
Phirum Peang
01:00:56
I feel there is a new need to perform more when the camera is on instead of off. Hiding the Self-view helps a little bit.
Peter Alpern
01:01:21
Internal communications question: With so many employees suddenly working from home, employee engagement can be an issue. Do you have a preference on all-employee calls using video as opposed to audio-only?
Peter Alpern
01:02:26
You might have just answered my question :)
Phirum Peang
01:03:39
There is more zoom fatigue when the camera is on.
Karen Etchells
01:05:12
A little bit of insight into our personal lives can foster connections.
Stef Blankenship
01:05:29
I have also heard that if everyone has camera on, it takes up more bandwidth. If we are not the speaker, they recommend turning off camera. I put my picture in so everyone can still still my face.
John C Tickner
01:07:49
John
Don Nokes
01:08:28
We have chosen to use video for all of our internal calls which tend to be more interactive. We feel the ability to see facial expressions etc gets us closer to the contact that we are missing. I feel that in a large group webinar the camera on is less important
Stef Blankenship
01:08:29
I lead presentations and manage a lot of people and it actually makes me do the opposite, I'd rather not be on camera. I need that break.
John C Tickner
01:09:50
I'm finding most clients want conference calls. I believe that more people attend conference calls and they last much longer, which can be good. we are used to "social zoom or skype". do you think more use will change the more use by business/
Phirum Peang
01:10:27
I agreed video takes up more bandwidth
Karen Etchells
01:10:38
Video is powerful in that it allows people to better connect, this is why it's important to show up visually on Zoom.
waltervinci
01:10:52
Oh it absolutely is. we use zoom for my curling board meetings and it lags once we get 6 or more using video at the same time
Don Nokes
01:11:17
It does use more bandwidth. In some video conferencing tools, the system will automatically reduce the size of the video to preserve bandwidth
John C Tickner
01:12:05
Zoom video is not our primary use because clients want conference cals. will business use zoom video more moving forward
John C Tickner
01:15:19
Laurie, I have a webinar and need to head out now...very good meeting and you and Carol did great. Maybe I'll learn to make onion soup at noon (with Carroll!) John T :) :)
Zena
01:15:42
Yes, kill them with kindness. I’m more diligent in rereading/editing my emails.. e-communication gets confusion, and I find that a telephone call is needed.
Don Nokes
01:18:21
No need to read aloud as the conversation is beyond this topic - But for chat viewers, more info on the bandwidth point... While not as impactful as reducing video, muting when you're not speaking also reduces overall bandwidth use. Sharing your screen should be done only when necessary. Keeping your screen share on impacts bandwidth as well. You can also change your camera settings so its not in HD.
Zena
01:18:22
Depends on the audience…. Just be nice and clear. Copy & paste is a wonderful thing. And, no rushing….less mistakes :)
janefusco
01:18:29
I am in the process of communicating with thousands of graduating seniors who will not have the privilege of a Commencement ceremony or festivities. I have to be very mindful of their situations and want to be sure to use professional yet compassionate language.
Adam - Rustle & Spark
01:21:37
Thank you!
Kevin McNally
01:21:57
Thank you Laurie and Carolyn, great job!
janefusco
01:22:33
Excellent advice and webinar Laurie , Carolyn, and staff. Thank you for taking the time to meet with us.
Stef Blankenship
01:23:41
thank you!