Utilize Module-Level Monitoring to Lower O&M Costs - Shared screen with speaker view
Sometimes the TAP looses contact with a singel TS4 (no data), next day it´s okay how will that happend?
There can be different things that can cause that
There may be a weak signal due to local conditions such as obstructions or other environmental conditions
You should make sure your TAP or Gateway is fully closed and sealed
Moisture intrusion can also cause this
Are the tigos always a one to one ratio? Even in commercial applications?
We sometimes see this in the morning when there is a lot of moisture in the air
Why does it not make reconnect during the day
Tigo 1 to 1 -- we have both single and dual units
For example, we have a new product coming, the TS4-A-2F
This is a dual TS4-F product
There is a data sheet for it in the Downloads area (UL section for the USA)
when using the Voltage view premium feature, can you get realtime IV curves as well?
You can see both voltage and current for every minute
You can also download the data as a CSV and import it into other software to generate graphs
does Tigo offer an RMA process if a tigo fails?
All TS4s are warrantied for 25 years
Is there a labor truck roll reimbursement?
It depends on the situation
Does tigo offer in-field assistance to the installer or via a help line?
It's a good idea to arrange this ahead of time if you know you will need it
Sorry, which? In-field help?
Can you view production over time or only in the moment?
Loose contact with TS4-A-O even if they are very close to TAP, why
RSSI No data, the day after it works, how to estabish new contact during the same day?
I take it thru email later
TAP is inside