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Utilize Module-Level Monitoring to Lower O&M Costs - Shared screen with speaker view
Christer Ekman
27:35
Sometimes the TAP looses contact with a singel TS4 (no data), next day it´s okay how will that happend?
Tigo Energy
28:04
There can be different things that can cause that
Tigo Energy
28:53
There may be a weak signal due to local conditions such as obstructions or other environmental conditions
Tigo Energy
29:31
You should make sure your TAP or Gateway is fully closed and sealed
Tigo Energy
29:47
Moisture intrusion can also cause this
Ila Gillenwater
29:57
Are the tigos always a one to one ratio? Even in commercial applications?
Tigo Energy
30:07
We sometimes see this in the morning when there is a lot of moisture in the air
Christer Ekman
30:33
Why does it not make reconnect during the day
Tigo Energy
30:36
Tigo 1 to 1 -- we have both single and dual units
Tigo Energy
30:53
For example, we have a new product coming, the TS4-A-2F
Tigo Energy
31:01
This is a dual TS4-F product
Tigo Energy
31:23
There is a data sheet for it in the Downloads area (UL section for the USA)
Nicolas Morgan
35:28
when using the Voltage view premium feature, can you get realtime IV curves as well?
Tigo Energy
35:56
You can see both voltage and current for every minute
Tigo Energy
36:20
You can also download the data as a CSV and import it into other software to generate graphs
Ila Gillenwater
36:37
does Tigo offer an RMA process if a tigo fails?
Tigo Energy
36:45
Yes
Tigo Energy
36:58
All TS4s are warrantied for 25 years
Ila Gillenwater
37:18
Is there a labor truck roll reimbursement?
Tigo Energy
37:46
It depends on the situation
Ila Gillenwater
38:57
Does tigo offer in-field assistance to the installer or via a help line?
Tigo Energy
39:23
Yes, definitely!
Tigo Energy
39:41
It's a good idea to arrange this ahead of time if you know you will need it
Ila Gillenwater
39:48
Sorry, which? In-field help?
Tigo Energy
39:51
Yes
Ila Gillenwater
41:06
Can you view production over time or only in the moment?
Ila Gillenwater
41:52
Thank you!
Christer Ekman
41:56
Loose contact with TS4-A-O even if they are very close to TAP, why
Christer Ekman
42:58
RSSI No data, the day after it works, how to estabish new contact during the same day?
Christer Ekman
44:43
I take it thru email later
Christer Ekman
44:49
TAP is inside
Christer Ekman
44:56
Okay
Christer Ekman
45:31
Thanks!