This is the final chapter in a three-part leadership series of interactive webinars for professionals in Customer Success.
In this webinar, we will be delving deep into revenue generation and how Customer Success, with a particular focus on Customer Value can positively impact the bottom line of your business.
We will be joined by Ian Robson, former Chief Customer Officer of Fuse Universal who now is the Director of Success Methods. Ian has over 25 years of experience in Customer Success and brings a wealth of first-hand knowledge coupled with a strong contemporary belief around a customer-first, value-based approach to business.
This webinar is ideally suited to leaders in Customer Success who are looking to build out a new function or improve an existing department.
We will be providing a model to help you better understand the potential for revenue impact available to every CSM team, covering how to relate customer value to revenue retention and expansion and providing you with insights into how you can optimise the ability of your customer success function to drive revenue.