Most CX programs are unable to prove the value of their work, leading to a loss of influence and a high turnover rate amongst CX practitioners. Research from CustomerThink, Pointillist, CXPA, and Heart of the Customer shows that most programs can't show business impact. More than 3 in 4 programs are unable to show how their work results in a healthier business. But these few programs that can show business impact give us a path of proven actions that we can follow! Jim Tincher, CEO & Founder of Heart of the Customer, will share case studies of Dow, Hagerty, UKG, and dozens of others on how they were able to create customer experience change - and to get promoted in the process!