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Drive Growth through Game-Changing CX Strategy
Most CX programs are unable to prove the value of their work, leading to a loss of influence and a high turnover rate amongst CX practitioners. Research from CustomerThink, Pointillist, CXPA, and Heart of the Customer shows that most programs can't show business impact. More than 3 in 4 programs are unable to show how their work results in a healthier business. But these few programs that can show business impact give us a path of proven actions that we can follow! Jim Tincher, CEO & Founder of Heart of the Customer, will share case studies of Dow, Hagerty, UKG, and dozens of others on how they were able to create customer experience change - and to get promoted in the process!

Oct 4, 2022 09:00 AM in Central Time (US and Canada)

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Speakers

Jim Tincher, CCXP
CEO @Heart of the Customer
Jim Tincher sees the world in a different way – through the eyes of customers. He is a nationally recognized customer experience expert and keynote speaker. He is the author of Do B2B Better and the co-author of How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change. He developed the passion for customer experience (CX) when leading programs at Best Buy and UnitedHealth Group, and was an early advocate for CX, becoming only the second Certified Customer Experience Professional in the world. His customer experience consultancy, Heart of the Customer, delivers next-generation CX best practices that go beyond insights and recommendations to empower and activate organizations to generate customer-driven value and bottom-line growth.