Research shows effective patient engagement improves outcomes, reduces costs and boosts patient satisfaction. With innovative technologies making it easier for patients and consumers to access care, the old patient engagement strategies and tactics no longer apply. Healthcare payers and providers must adapt to the shifts in patient behavior by meeting consumers where they are and on their terms. Our expert panel will share best practices and success stories on how healthcare organizations can completely transform the ways they connect, interact, and engage with their patients.
Susan Edgman-Levitan, PA, Executive Director of the John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital
Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus BCBS
Ana Eberhard, Vice President, Member Experience, AvMed
Steve Peretz, Director, Health Experience & Product Strategy, Appnovation