Recent world events are driving a huge shift in consumer behavior that has flipped the retail industry on its head. With these changes, leaders are challenged to re-think, re-imagine, and re-engineer product and service delivery models while also focusing on what can be done to positively impact the employee experience.
Join us on July 7th (1 PM EDT) as we explore trends impacting the customer service model. Discover how The Home Depot’s agility, values-led approach, and “associate-first” mindset helped them turn obstacles into opportunities.
Learning objectives for this webinar include:
• Exploring consumer trends impacting the customer service model
• Discovering how leaders at The Home Depot are improving the intentionality of communications to help employees feel listened to, culturally connected, and secure
• Understanding how customer service organizations can develop greater agility for transforming market disruptions into engagement opportunities
• Examining the role an outsourcing partner can play in these areas and what expectations brands should have around shared values, communication, cultural alignment, and brand reflection
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