After a summer of preparation (punctuated by, we hope, bike rides and dips in the water!) the back-to-school rush is always a critical moment for public transit. Especially this year.
During the doggo days of August, we kept our APTA Ridership Trends dashboard up-to-date, launched new features to give riders smoother trips, and (trumpets please) polled more than 30,000 riders for our latest Rider Happiness Benchmarking survey, or RHB to its friends.
Our RHB steering committee, composed of agencies large and small, crafts questions with us each quarter. Join us as we walk through what we learned this summer, like: How fast is "normal" returning? Which outreach efforts are actually reaching riders? Are people satisfied with how their agency is performing?
Join Christine Mongeau and Kaj Huddart from our partnerships team, along with data analyst Étienne Tremblay, to break down the latest insights. The top-line results briefing will be followed by a Q&A. Get your questions ready!
Curious to learn more about the Rider Happiness Benchmarking program and how your agency can participate? Visit transitapp.com/RHB or email us at firstname.lastname@example.org.