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Rod Jones World Class Contact Centres MasterClass 8-Part Seminar series
The internationally recognised Rod Jones "World Class Contact Centres" MasterClass seminar has been 'virtualised' into 8, two-hour modules presented live in webinar format by Rod Jones. The series began with Session #1 on 27th October and followed up on 10th and 17th November. (Interested participants can catch-up by watching the session recordings on the Rod Jones YouTube channel. )
The remainder of the 2020 programme is as follows:
Session # 3 - Tuesday 24th November @ 10h00 SAST - 2 hours
Session # 4 Tuesday 1st December @ 10h00 SAST - 2 hours
Session # 5 Tuesday 8th December @ 10h00 SAST - 2 hours
RECESS UNTILL MID JANUARY 2021 - Dates to be advised
Dec 1, 2020 10:00 AM
Dec 8, 2020 10:00 AM
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Speakers

Rod Jones
Industry Analyst • Consultant • Strategic Advisor • Management Mentor • @Rod Jones Consulting
With over 40 years’ experience exclusively in the call centre and customer service industry, Rod Jones is internationally recognised as a Thought Leader and a Trusted Advisor to corporates, parastatals and government agencies in South Africa as well as many other African and Middle Eastern countries. He was the founder and first Chairman of the Independent Contact Centre Consultants Association; former chairman of the Direct Marketing Association TeleServices Council of SA and served as Chairman and advisor to various industry committees and workgroups. Rod has also served as a judge for the 2019 BPeSA industry awards and as an auditor for the 2019 Dubai Government Contact Centre Standards. As a professional strategic advisor, consultant, industry analyst and professional speaker, Rod provides a range of services concentrating on the strategic planning and operational issues of Call Centres, Customer Experience, Business Process Outsourcing and Management Development and Mentoring.