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Integration of SAP and ServiceNow incident management
Learn how to simplify and enhance your SAP support processes to achieve the following benefits:

- Reduce ticket resolution time
- Reduce number of tickets
- Manage duplicate incidents effectively
- Integrate with Solution Manager Monitoring and Alerting

The live demo will show you how to:

- Let your SAP end users create ServiceNow incidents directly from the SAP GUI and Fiori Apps
- Route incidents to the relevant assignment group based on SAP transaction or module
- Automate SAP data collection (attach technical and business context)
- Display relevant ServiceNow Knowledge Base articles in SAP GUI
- Implement Key User concept

SCHEDULE

5 minutes: Introduction and problem statement
5 minutes: Overview of the solution
40 minutes: Live demo
10 minutes: Q&A

Nov 24, 2020 10:00 AM in Budapest

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Tamás Holics.