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Critical CX tech levers to meet rapid shifts in consumer expectation
There is no doubt that persistent covid lockdowns are causing immediate changes to consumer buyer behaviour. The question becomes, is this behaviour here to stay? And how can retailers keep up with this constantly moving needle?

Meeting behavioural shifts with winning tech adoption will be key to your brand’s agility, now and into the future.

In this webinar, we explore how major retailers are using innovative tech to help them adjust in real time, listen and respond to rapidly changing customer expectations. We delve into 3 quick fire case studies, spanning both small and large brands, to examine what they're doing right now to embrace the covid rollercoaster, and consistently deliver on their vision of next gen CX, despite the ever-present challenges.

Join host Holly Murphy, Head of Marketing and Ecommerce at SHEIKE, in conversation with Avik Choudhuri, Chief Digital Officer at Probe Group and Mike Banbrook, CEO at Convai, to take an honest look at:

- What emerging essential tech levers are at your disposal, and crucial to delivering your CX goals
- How the best in retail have navigated the ups and downs of demand, and the almost instantaneous channel shift, and managed to embed the foundation of technology to drive loyalty and stellar CX
- Is your helpdesk really that helpful? Fulfilment to ensure customer issues are resolved fast and efficiently
- The post-pandemic world: Do your digital customer service interactions stack up?

We’ll be live from 11AM AEST on Wednesday 29th September - we look forward to you tuning in!

Please note the registrant’s contact details will be shared with NORA and the webinar partnering organisation.

Sep 29, 2021 11:00 AM in Canberra, Melbourne, Sydney

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