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HELP!: The correct way for staff to provide backup in crisis

01:26:00

Aug 12, 2021 11:47 AM

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Speakers

Ryan Dowd
Chief Empathy Officer @Homeless Training Institute
Ryan has spent most of his career running a large homeless shelter outside of Chicago, Illinois. In addition, he trains organizations around the world how to compassionately manage problematic behavior from troubled individuals. He is a licensed attorney and author of the American Library Association book, "The Librarian's Guide to Homelessness." Ryan is ecstatically married (Krissie) with two fantastic children (Cameron and Hailey).