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Fights: How to prevent and stop them (safely!)
• The four stages of a fight (and why "Stage 2" is the best place to stop it).
• How two staff (or one staff) should break up a fight.
• What the research says about bystanders and fights.
• And much more!

Jun 24, 2021 01:00 PM in Central Time (US and Canada)

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Ryan Dowd
Chief Empathy Officer @Homeless Training Institute
Ryan has spent most of his career running a large homeless shelter outside of Chicago, Illinois. In addition, he trains organizations around the world how to compassionately manage problematic behavior from troubled individuals. He is a licensed attorney and author of the American Library Association book, "The Librarian's Guide to Homelessness." Ryan is ecstatically married (Krissie) with two fantastic children (Cameron and Hailey).