With the pandemic still raging, it's more important now than ever to have your finger on the pulse of everything happening in your system. And that means using new robust technology to its fullest capacity. Migrating to a new CAD, ePCR, analytics package or any number of new technologies isn’t just about integrating software—it’s understanding how it changes jobs, impacts culture and ultimately can improve operations, staff morale and patient care. While private organizations are often nimble in adapting new technology, the fire service is becoming increasingly sophisticated in using data and analytics for deployment strategies and key performance indicators.
Using the highly regarded MedStar organization as one example, Matt Zavadsky, immediate past President of NAEMT and MedStar’s Chief Strategic Integration Officer, tackles these topics with Ken Simpson, COO for MedStar, and also gets insights from Raylon Bryan, a dispatch supervisor and Elizabeth Roden, a field provider and AAA Star of Life in 2017. What is the latest technology out there? When do you know it's time to upgrade? How do you manage the change process? What’s it like for field providers and dispatchers who actually have to use the technology? How do you get their buy-in?
Join us for a spirited conversation appropriate for leaders of all service models.