We all talk about exceptional customer journeys - but for today’s retailers, how do we really get there?
It’s a three pronged approach ...activated by the root understanding of your brand’s ‘why’, your ideal customer, the products they desire and then solving the problems they confront, particularly in today's challenging environment.
Once you’ve grasped the ‘why’, it’s time to understand the new laws of customer loyalty, retention and growth...
Then for the trifecta - mastering multi touchpoints - with stellar CX and optimisation of full social capabilities to stay front of mind.
Join us on 8th September as we bring together: The PAS Group, Retail Lifesavers, Points4Purpose and ReachLocal to guide viewers through these three crucial steps along the ‘retailer journey’, including:
-Aligning more authentically and impactfully with your customer’s world...
-Taking a walk in their shoes: An experiential perspective...
-The world of loyalty: Tackling price sensitivity, and how to build customer lifetime value
-Staying front of mind even when they’re not thinking about you: Tapping into social’s full capabilities
Please note the registrant’s contact details will be shared with NORA and the webinar partnering organisation.