In this special Travolution virtual Business Breakfast we will be discussing what the future looks like for travel firms as the UK marks one year since the imposition of the first COVID-19 lockdown.
Although vaccines offering increasing hope that travel will resume this year, the devastating impact of the pandemic has seen most travel firms forced to reduce their headcount and reassess their strategies for recovery and future growth.
At Travolution we think technology investment must be placed at the heart of this rebooting of the sector if it is to thrive as we look forward to a post-pandemic world.
What should travel firms be looking to automate and what should they be prioritising in terms of that human touch to build back trust and confidence among a consumer that has had their resilience tested during the pandemic.
What role will technology play in helping travel firms to deal with more customer enquiries more efficiently while improving the customer experience throughout their journey from dreaming to booking and keeping that engagement going beyond travel.
Attend our Business Breakfast to get answers to these and other key questions for the travel industry.
Many thanks to our valued partner for this event Sabio, experts in contact centre and communications technology and systems.