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Integration of SAP and ServiceNow incident management

Learn how to simplify and enhance your SAP support processes to achieve the following benefits:

- Reduce ticket resolution time
- Reduce number of tickets
- Manage duplicate incidents more efficiently

A live demo will show how you can:

- let your SAP end users create ServiceNow incidents directly from the SAP GUI and Fiori Apps
- Integrate Focused Run/Solution Manager Monitoring and Alerting with ServiceNow
- Route incidents to the relevant assignment group based on SAP transaction or module
- automate SAP data collection (attach technical and business context)
- display relevant ServiceNow Knowledge Base articles in SAP GUI
- implement the Key User concept

SCHEDULE

5 minutes: Introduction and problem statement
5 minutes: Overview of the solution
40 minutes: Live demo
10 minutes: Q&A

Apr 20, 2021 10:00 AM in Budapest