Join us to hear how Brinks Home Security has adopted and integrated digital interactions into their customer lifecycle. Brinks' business model is consumer electronics+online service+retail all rolled into one.
Learn how Mike and Brinks manage its complex customer lifecycle to:
- Identify key touchpoints for bot automation
- Infuse digital channels to better assist their customers
- Incorporate seamless human and bot interactions to complete key activities
Mike will also share best practices and the "before and after" results of adding messaging, chat, and bots to the customer experience.
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