Increasing Medicaid member engagement is difficult, especially when established strategies begin to falter. Maryland Physicians Care decided to throw out the old playbook, and take a different approach to increasing enrollment, utilization and engagement for its MyVirtualMPC telehealth service.
Hear first-hand from MPC’s Chief Operating Officer, Chuck Buseck on the innovative strategies that jump-started engagement for MyVirtualMPC and led to utilization rates 3X higher than the national average for Medicaid members.
Mr. Buseck will be joined by Dr. Donna Baldwin, Chief Clinical Quality & Innovation Officer at CirrusMD. She will share her clinical perspective on how telemedicine can help Medicaid patients receive more effective, higher quality care. Dr. Baldwin will discuss ways to achieve more equitable access and outcomes, and establish a more comprehensive, cost effective care model for Medicaid members.
Participants will learn:
1. How Maryland Physicians Care (MPC) developed and launched an innovative program to create a repeatable and scalable path to increased member engagement and satisfaction.
2. How Medicaid plans can achieve equity and outcomes across Medicaid populations, regardless of members’ background, location, culture, gender or race, by applying 4 key tenets of Virtual Primary Care.
Natalie Pavela (moderator)
Client Success Manager
Charles (Chuck) Buseck
Chief Operating Officer
Maryland Physicians Care (MPC)
Dr. Donna Baldwin, D.O.
Chief Quality & Innovation Officer