All About NPS

Retention and renewals on your mind? Net Promoter Score measures the likelihood of new and repeat business and can help you forecast business growth, and cash flow, as well as assess the health of your brand and overall customer satisfaction.

Join us for a no-holds-barred conversation on NPS with James Stuart, the UK Cohort Host, Anita Toth, the Chief Churn Crusher, and Steve Bernstein, Co-founder of Waypoint and Author of Definitive Book on NPS for B2B.

In this session, you’ll learn:

1. What is NPS?
2. What questions should you ask on your NPS?
3. How to use NPS data to understand your customers?

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