Branding your physical locations is simple; here you control the messaging, tone and feel - but what happens when your customers take over? In a world where VoC and omni-channel presence is constantly growing, how can you make sure that your digital front door is just as neatly polished as your offline access points?
Many major brands are already fully geared up on developing a robust CX strategy to attract and retain customers, yet others are failing to implement any operational changes while learning from their customer feedback.
Be sure not to fall behind by tuning into this dynamic webinar which explores the importance of Online Reputation Management and Customer Experience strategies, focussing on:
✅ Why insights should be at the front and centre of business operations
✅ How CX strategy is essential to growing your customer base
✅ How managing unstructured feedback can help drive footfall to your front door, therefore driving customer acquisition and retention
Leading the webinar session is Greene King’s Head of Insight, David Pickersgill; IPSOS’ Head of Experience Management, Jamie Thorpe; and Reputation’s CX Strategy Director, Chris Sparling.