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Increasing Access and Throughput with a Unified Improvement Approach
Challenges with access and capacity are leading to increasingly long wait times for patients and exhaustion and overwhelm for our teams. With workforce resources already stretched, running harder and faster will not work. We need better ways to improve our work to reduce the burden of work and begin making immediate and sustainable improvements to reduce wait times and increase access for patients. Practical insights in this webinar will help you understand how to address access, capacity and backlogs with a unified improvement approach.

Learning objectives:
• Understand key improvement concepts that can help you begin to safely and effectively tackle challenges associated with wait times, access, capacity and backlogs
• Understand how a unified approach to improvement can help you address backlogs while simultaneously re-engaging team members and improving the patient experience
• Learn about improvement methods that can help you understand and analyze wait times, demand, and capacity without overwhelming you with data
• Learn about strategies and tactics that can help you reduce wait times and increase access and throughput, making measured improvements immediately

This will be a recorded webinar and registrants will receive a link to the recording and transcript.

Please note this webinar is meant for US viewers. UK viewers should register here instead for our September 30 webinar: https://us02web.zoom.us/webinar/register/WN__UlVqfhiTmKHp8xooaccdQ

Oct 14, 2021 10:00 AM in Pacific Time (US and Canada)

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Melissa Lin
MS, CPHQ, LSSBB, Transformation Sensei @Virginia Mason Institute
Melissa Lin, MS, CPHQ, LSSBB, is a transformation sensei at Virginia Mason Institute. She coaches and guides healthcare leaders and providers worldwide through their cultural transformation toward lean as their management method. Melissa is certified in the Virginia Mason Production System® and in TapRoot Root-Cause Analysis. With her continuous improvement foundations originating from The Dartmouth Institute of Health Policy and Clinical Practice, where she earned her master’s degree, she is a Lean Six Sigma Black Belt and a Certified Professional of Healthcare Quality.