COVID-19 has forced changes in member behavior. The unexpected shift to virtual/online options has uncovered new pain points and challenges. Credit unions that are unable to address these challenges quickly and efficiently in the days and weeks ahead will struggle, so it’s more important than ever to enhance the member experience.
In this session, SoGoSurvey Chief Revenue Officer Haris Azmi addresses these pain points in member experience and illustrates how short-term solutions can deliver long-term results and continued success.
This interactive live event is presented by SoGoSurvey and hosted by CUInsight.