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Agent Centered Quality Management with AI and ML
Agent scorecards and QM have been used for decades in contact centers. In this informative webinar we will explore a real world case study in QM. We will show you how to keep the focus on agent empowerment and development while leveraging a modern toolset powered by Artificial Intelligence and Machine scoring technologies.

Mar 24, 2021 01:00 PM in Eastern Time (US and Canada)

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