Customer-Centric is a strategy that focuses on providing the best experience for the customer. This strategy is accomplished by providing account managers with customer intel such as sales trends, eCommerce activity, marketing engagement, and communication history from all divisions within the organization. When a customer-centric strategy is achieved, the business increases brand loyalty, aka sales.
WPCRM enables your sales team to act as consultants who help customers get the most out of these interactions, rather than “car salesmen” who are only focused on making a profit.
“Within the first 30 days of launch we have an 86% adoption with 83 real growth opportunities already in the funnel!” – Sales Manager & WPCRM User
Join us Thursday, November 18th, 2021 as we discuss how to plan for successful customer interactions. We’ll hop on at 2 pm EST and explore a customer-centric approach to sales and why it is critical in increasing customer satisfaction and sales opportunities.
In this session you’ll gain:
• A better understanding of how to increase sales through customer-centric interactions
• A quick and efficient planning process for customer interactions
• An inside look at how to use WPCRM software to check customer health, open orders, outstanding quotes, eCommerce and email history, credit status, etc.