Join Unify Communications, Zendesk and NICE inContact for a 3-part series of weekly webinar sessions exploring how organisations can preserve and strengthen the customer relationship during the global Coronavirus crisis. Featuring insights on ways to:
• Stay connected with customers and offer the reassurance they need
• Understand how to motivate and engage agents at a time when there are other stressors
• Leverage emotional intelligence to compete in competitive environment
• Learn what technology can do to facilitate better quality connections with customers and agents
With industry leading speakers and specialist insights, the sessions should equip you with tools to ensure your customer experience efforts have the right impact. Submit questions for discussion in the weekly round table, and take part in interactive polls to improve your understanding and engage with the discussion topics.
SESSION 1 (28th May) : Adrian Swinscoe
Adrian will explore some of the challenges businesses face, what they can do to surmount them, how they should approach these challenges as they look to grow and what they should be focusing on to help them develop and deliver the market leading customer experience that they desire.
** All sessions are followed by a discussion forum featuring panelists from NICE inContact, Zendesk, and the leading weekly speaker. **
SESSION 2 (June 4th) Sandra Thompson
Blending neuroscience with a sprinkle of behavioural science and a big dollop of emotional intelligence, you’ll find out how to create positive memories for your customers which will keep them choosing you over your competitors.
SESSION 3 (June 11th)
Jo Causon, Head of The Institute of Customer Service explains the importance of proactive reassurance and how organisations who connect with customers in an authentic way .
*** PLEASE NOTE: This is a 3-part series recurring weekly and is exclusively for businesses operating contact centres. It is not open to third party suppliers.