Our Top 10 tips for making IVR more effective and reliable
For many contact centers, an Interactive Voice Response systems is the first stop for callers, querying the caller for information to help direct their call to the appropriate resources or agent. An effective and reliable IVR automates mundane tasks, speeds resolution, and leaves a lasting branding impression on the callers. Join us as Allison Smith, the voice of Asterisk and Alan Percy, CMO @ TelcoBridges share some of their tips to take IVR systems from good to GREAT!
Topics covered in this session:
- IVR in the Customer Experience (CX)
- IVR Disasters and Hall of Shame
- Top 10 Tips to improve the IVR effectiveness and reliability
- Where to learn more
- Your Questions
Each of the series will be recorded and library of recordings made available to registrants.
Who should attend:
Network architects at service providers and enterprises, networking consultants, analysts and decision-makers involved in acquiring network technology