Next Thursday, Jan 14 at 11a PST (2p EST), Zendesk's CMO Jeff Titterton will be joining us to discuss the most important customer experience lessons learned from the pandemic and share tactical insights from Zendesk’s forthcoming CX Trends report that will help accelerate business growth in 2021.
2020 delivered an unprecedented amount of change and forced businesses to adapt their processes or die trying. Yet, the fundamentals of business haven’t changed and the trends we’ve seen for years have only accelerated. As we look ahead to 2021, business leaders have a unique opportunity to reassess how they approach their customer experiences and to shift gears from surviving to thriving by investing in the customer relationships.
Specifically, Jeff will cover:
- Why CX is the lifeblood of high-growth businesses and how to build trust with customers at scale
- How to adapt to changing consumer behavior to favor faster, more convenient engagement models
- How to build agility and flexibility into your company’s DNA to better respond to customer needs in real-time