This program expedites the path to resolution when interacting with those who come across in a demanding and/or challenging manner. You will learn how to stay focused, remain calm, and be proactive!
Learn the top tips on tact, tone, and temperament while keeping your cool and staying in control. Knowing how to demonstrate your assertive communication style combined with active listening, will add even more to your dealing with difficult people toolbox.
The art of dealing with difficult people is just that – an art! This program will provide the responses necessary to the various types of difficult people in order to remain proactive. Those who whine, who are arrogant, procrastinators, bullies, and more – learn how to deal with them in the most effective manner and keep your wits about you.
Upon each webinar registration and a paid fee of $32.95, a workbook will be available for download to maximize the learning experience.
And each participant will receive a certificate of completion post-webinar with our thanks for attending.