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Serve Your Guest and SOAR Above Your Competition
We will discuss the importance of a solid Guest Service foundation and than add a little bit of magic using the four simple steps in the our simple SOAR strategy.

Surprise and Delight – Surprise and Delight is an effective way to nurture your guests with enhanced interactions and by providing them unexpected rewards.

Over Deliver – Train your staff to look for small ways they could possibly deliver a little bit more.

Accommodate – Think of your customer service strategy through the lens of accommodation.

Refine – This means we will constantly need to be evaluating each of the previous steps and refining those.

Sep 3, 2021 01:00 PM in Central Time (US and Canada)

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