We will discuss the importance of a solid Guest Service foundation and than add a little bit of magic using the four simple steps in the our simple SOAR strategy.
Surprise and Delight – Surprise and Delight is an effective way to nurture your guests with enhanced interactions and by providing them unexpected rewards.
Over Deliver – Train your staff to look for small ways they could possibly deliver a little bit more.
Accommodate – Think of your customer service strategy through the lens of accommodation.
Refine – This means we will constantly need to be evaluating each of the previous steps and refining those.