As India moves to a “new normal” post-COVID-19, consumers will move from traditional in-store shopping to "Click & Collect", "Home Delivery" and "Touchless In-Store Experience".
To win in the “new normal”, retailers should set up engagements across all channels quickly and efficiently, building upon their existing systems without creating standalone disjoint apps.
Kumar Nitesh , CEO – Reliance Footprint / Trend Footwear, Reliance Retail
Nittu Thomas - Chief Operating Officer, Applexus Technologies
Madhav Nishtala - Director, Digital Transformation, SAP India
Ms. Surabhi Khosla , Managing Editor , IMAGES Group