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Too Many Bags: How to address someone bringing in too much stuff
• How to draft a "bag policy" (including sample policies and what NOT to do)
• The different reasons people have too much stuff (Hint: The main reason has nothing to do with the stuff!)
• Why your natural response is exactly the wrong one (and how to handle it instead!)
• And much more!

Dec 9, 2021 01:00 PM in Central Time (US and Canada)

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Ryan Dowd
Chief Empathy Officer @Homeless Training Institute
Ryan has spent most of his career running a large homeless shelter outside of Chicago, Illinois. In addition, he trains organizations around the world how to compassionately manage problematic behavior from troubled individuals. He is a licensed attorney and author of the American Library Association book, "The Librarian's Guide to Homelessness." Ryan is ecstatically married (Krissie) with two fantastic children (Cameron and Hailey).