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The Urgent Need to Simplify Digital Self Service

01:00:00

Nov 24, 2021 10:40 AM

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Speakers

Martin Hill-Wilson
Industry expert @BrainFood Consulting
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his tenth year at Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring. Topics include emotive customer CX for customer interaction, customer service strategy, trends in contact centre technology, COVID triggered digital first agendas, automation and the human agenda.
Alan Linter
Innovation and Data Science Director @Capita Experience
Using data and information to do things better has been the central theme running through Alan’s career. Alan started out as an operational leader, then moved into business systems and planning, and has spent more than a decade working in IT and shared services in the outsourcing sector. In his current role, Alan is responsible for searching out new and innovative technology solutions that allow our clients to be at the forefront of customer service delivery. He is also responsible for our Data Science practice that looks to link complex data sets and maximise the value that data can generate for clients in improving customer experience, generating revenue and reducing costs.