This is the second in a 3-part leadership series of interactive webinars for professionals in Customer Success.
In this webinar we will be delving deep into a 'values-based' approach to what KPI's and metrics should be measured and how to measure accurately.
We will be joined by Ian Robson, former Chief Customer Officer of Fuse Universal who now is the Director of Success Methods. Ian has over 25 year's of experience in Customer Success and brings a wealth of first-hand knowledge coupled with a strong contemporary belief around a customer-first, value-based approach to business.
This webinar is ideally suited to leaders in Customer Success who are looking to build out a new function or improve an existing department.
We will be looking at organisational design, business goals, customer value and teams all with a purpose to make you better at your job and give you the guidance needed to thrive and grow in today's SaaS-based environment.