When dissatisfiers arise, in-room technology can make real-time service recovery a reality. The level of customer service that patients and their loved ones receive when in the hospital has a major impact on not only their rating and the hospital’s HCAHPS score, but also on their loyalty and likeliness to recommend or return to the facility.
Join eVideon’s VP of Clinical Innovation, Heather Wood, CPXP, to hear how leading hospitals and health systems are using smart room technology to capture, triage, and address patient feedback in real-time. Targeted in-room pulse surveys, coupled with automated non-clinical service requests enable hospitals to engage the right resources for service recovery and proactively address dissatisfiers before they escalate or become an HCAHPS issue.
Topics covered include:
• Customizing in-room pulse surveys to capture real-time feedback
• Notification routing to triage feedback data by department
• Real-world examples of how to automate non-clinical service requests