2020 has been a year of unexpected business challenges with financial sector leaders tackling some of the toughest hurdles. Authentication and security, cost-effective omnichannel customer service, usability, timely and secure delivery of notifications are just a few issues made more complex this year.
We’ll look into some of these recent industry trends and answer the most common questions we hear at Hiya:
• How is the voice channel retaining prominence in the digital world?
• How has customer experience been impacted by unwanted robocalls?
• How will STIR/SHAKEN regulation affect businesses and how do you prepare?
• What steps can you take to allow legitimate spoofing while stopping or mitigating fraudulent spoofing?
Join Hiya as we examine these issues and discuss how institutions can deliver a quality secure customer experience, grow and retain their customer base, and reduce risk to the business in 2020 and beyond.