Running a service desk or a support organization in the new normal, working remotely, may not seem easily done but can be a stress-free function. How? With the right strategy. Whether you are an MSP, a software provider or any other support org, knowing the human skills and expertise you posses is vital. Utilize them along with your data, tools and processes wisely to help you create that extra opportunity to increase productivity and client satisfaction, potentially saving costs and increasing your bottom line.