Complex communications in the Health Insurance sector are hurting the industry. They:
• Damage trust
• Increase call center volume and costs, and
• Result in poor star ratings.
Health insurers can improve member experience and create more value by prioritizing clear communications at every stage of the user journey. Leslie O’Flahavan knows all about this and we’re delighted she is going to join us to present our next webinar.
Leslie will share real-life examples of the type of letters providers send to members. And how these letters are damaging the member experience. She will also provide practical tips to rework the message to be more accessible.