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Live Webinar P&G Health: Guestlogy Part 2
P&G Health Pharmacist Academy - Guestlogy Part 2

Speaker: David Brownlee, USA
Date: 06 May 2023
Time: 14:00 KSA | 15:00 GST (UAE)

When it comes to guestology, we believe that every business and team member can make a positive difference in our world, one customer at a time. We will be showcasing how sharing the passion, enthusiasm and expertise to help our clients can get the tangible results they desire. The second part of the guestology series will inspire, educate and empower you to serve your customers to the best of your abilities. We will focus on the guest-focused mindset, resourcefulness, critical communication skills for guestology, emotional intelligence and its effect on guest service.

Learning objectives:
– Exceed customer expectations by designing personalized experiences for the guest
– Find innovative ways to add value for the guest through guest service
– Deal appropriately with difficult guests
– How to adapt as per guests behaviour styles
– Best in-class case retailers’ cases for guest service in retail (What, How)
– Navigating the Negatives (preventing and dealing with angry guests)
– Managing service-related stress

May 6, 2023 02:00 PM in Riyadh

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