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Virtual Road Trip 2021, October- Becoming the Best Place To Be
Becoming the Best Place To Be: Elevating the Human Experience in Senior Living

This session examines human experience in senior living communities through the eyes of those who live there, the residents, as well as professionals in the field. Guided by The Beryl Institute's Experience Framework, participants will gain insights and recommendations for creating senior living environments that honor resident choice, foster validation and empowerment and represent “the best place to be” for older adults.

Oct 20, 2021 01:00 PM in Central Time (US and Canada)

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Stacy Palmer
Senior Vice President & COO @The Beryl Institute
Stacy Palmer is a visionary thinker and pragmatic strategist who has been a critical leader in the rapid expansion of patient experience as a central conversation in healthcare. Through her role as Senior Vice President & COO at The Beryl Institute she has helped extend the focus on patient experience into a true global movement. With a commitment to gather, understand and integrate insights and ideas from the Institute community, she has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers. She has co-authored numerous white papers, is a regular contributor to the Patient Experience Blog and stays connected to the work on the front lines of care through visits to healthcare organizations, sharing their experience journeys through the On the Road series.