Spectrum Health recognized the need to connect isolated patients with their loved ones throughout the COVID-19 pandemic. After trying commercially available solutions (like Zoom, Teams, and Skype), they found nursing staff spent too much time troubleshooting tech and walking patients through creating accounts, and not enough time providing care. They switched to HELLO and increased connections by 148%.
Even now, as vaccinations become more widely available, patients are saying HELLO and making connections like never before. Hear how Spectrum Health connected patients with their loved ones while letting nurses operate at top of license.