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The Evolution of Urgent Care: Is Click-and-Mortar a Better Model?
Urgent care storefronts have become ubiquitous throughout NYC over the past decade thanks to CityMD, GoHealth, and others. For many of us, they have served as a convenient way to access care on demand – a novelty in healthcare until recently – and avoid expensive, time-consuming visits to a hospital ER. COVID expanded the scope of urgent care centers as important testing and vaccination sites. The pandemic also spurred the development of even more tech-enabled urgent care models, such as Carbon and Ready Responders, among others.

As we enter the post-COVID era, with the explosion of virtual care offerings and on-demand primary care locations at CVS, Walgreen’s and WalMart, urgent care operators are under pressure to adapt business models to meet today’s reality. We’ll examine the market dynamics and discuss what changes they are incorporating to ensure scalability, value, and long-term success. We’ll also look at how technology can be used to increase efficiency, reduce the burden on clinicians, and improve care journeys for patients.

Dec 7, 2021 12:00 PM in Eastern Time (US and Canada)

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Julien Dubuis
SVP and Head of Sales @Nym
Julien Dubuis is SVP and Head of Commercial at Nym. He leads all Nym’s growth efforts with health systems and physician groups. Prior to Nym, Julien was VP of Sales at Clarify Health and a Project Leader at The Boston Consulting Group, where he worked at the intersection of Technology and Life Sciences. He holds a PhD in Physics from Princeton University, and a BSc in Physics from the Ecole Normale Superieure in France.
Vivek Taparia
President, NY Market @Go Health Urgent Care
As NY President of GoHealth Urgent Care, Vivek leads a network of 54 urgent care centers throughout the region. Previously, he ran the urgent care network for Optum TriState and served as Deputy Executive Director of Catholic Health where he ran the health system’s partnership with CityMD. Vivek started his career at JPMorgan and served as a founding team member of Google-backed behavioral health start-up, Quartet.
Dr. Yves Duroseau
Chairman of Emergency Medicine @Lenox Hill Hospital/Northwell
Yves Duroseau, MD, MPH is the current Chair of the Department of Emergency Medicine at Lenox Hill Hospital (LHH), NS/LIJ. As Chair, Dr. Duroseau provides overall leadership of the department, with responsibility for strategic planning, development, clinical services, quality, professional performance, and medical education. Dr. Duroseau is also the Co-Chair of the Performance Improvement Coordinating Group (PICG) for Lenox Hill Hospital. The PICG is responsible for overseeing all quality initiatives for the hospital.
Bunny Ellerin
Co-Founder & CEO @NYCHBL
Bunny Ellerin is a Harvard-trained, award-winning healthcare leader, entrepreneur and influencer who has dedicated her career to driving change and innovation in healthcare. Successful across entrepreneurial, corporate, and academic settings, she is highly sought-after for her industry expertise and extensive network. She has become a recognized force in leading New York City’s transformation into a thriving hub of healthcare innovation. An expert in digital health, Bunny has her pulse on -- and relationships to -- the companies and people defining healthcare’s future.
Sonny Morton, MD, MBA, CPE
Senior Medical Director @CVS MinuteClinic
Dr. Sonny Morton is Senior Medical Director with CVS/minuteclinic, the nation’s largest provider of retail health care services. Dr. Morton earned B.S. and M.D. degrees from the University of North Carolina at Chapel Hill and the UNC School of Medicine. He completed a residency in emergency medicine at Hennepin County Medical Center in Minneapolis, MN. Dr. Morton also received an MBA/MHA degree from Pfeiffer University at Charlotte. He is a Certified Physician Executive and holds a Certificate in Travel Health. After a 20-year career in emergency medicine, Dr. Morton joined CVS/minuteclinic in 2007. His roles at MinuteClinic include management of the physician oversight function, medical policy, guideline development, and medical advisor for CVS Clinical Trial Services.