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Integration of SAP and ServiceNow incident management
Learn how to simplify and enhance your SAP support processes through integration and smart automation:

- Let your SAP end users create ServiceNow incidents directly from classic SAP GUI, Fiori Apps and Neptune Apps
- Automate SAP data collection (attach technical and business context, screenshots etc.)
- Automate categorization and routing based on transaction code, module etc.
- Display relevant ServiceNow Knowledge Base articles in SAP GUI
- Implement Key User concept
- Reduce ticket resolution time
- Reduce number of tickets

SCHEDULE

5 minutes: Introduction and problem statement
5 minutes: Overview of the solution
40 minutes: Live demo
10 minutes: Q&A

Oct 5, 2021 09:00 AM in Budapest

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Webinar is over, you cannot register now. If you have any questions, please contact Webinar host: Tamás Holics.