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Tabitha Dunn, Ericsson CCO will Take Your CX Programme to the next level of Maturity
Taking Your CX Programme to the next level of Maturity by Tabitha Dunn, the chief customer officer, Head of Customer Experience & Global Sales Excellence at Ericsson.
Taking Your CX Programme to the next level of Maturity by Tabitha Dunn, the Chief Customer Officer at Ericsson --Tabitha Dunn currently serves as chief customer officer, head of Customer Experience and Global Sales Excellence at Ericsson. In this role, she leads the development of customer experience practice and strategy, the employee experience transformational of the global sales community, and the global sales center of excellence. Previously, she served as vice president of customer and partner experience at SAP. In that role, she led the efforts in building out the customer experience strategy and program as well as developing the roadmap for driving CX improvements in CX disciplines and leading major transformational efforts.

Prior to joining SAP in Concur, Tabitha built and led the Customer Insights practical for Citrix as the managing director of Customer Insights and Development, the CX program for the healthcare division of Philips as the global director of Customer Experience. With 18-plus years of experience as a leader in the CX field, Tabitha also serves as the treasurer on the board of directors for the Customer Experience Association and is certified customer experience professional.
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