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Words That Matter: Person-centered Communication that Transforms Experience
The words we use have a powerful impact on our aspirations, team engagement, patient
engagement and results. Language has the power to shift the conversation and is a key
ingredient in transforming the patient, family, and care team experience. In this session participants will learn how to:

• Find keywords that positively shift conversations

• Identify language usage skills and words that enable care team members to build
relationships quickly and strengthen engagement

• Gain strategies for engaging the entire healthcare team in choosing and using language
to elevate the patient and caregiver experience

Presented by Jill Golde, M.S., Senior Vice President—Global Services at Language of Caring, a Branch of Planetree International

Apr 28, 2021 02:00 PM in Eastern Time (US and Canada)

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