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Managed Care Organization (MCO) Call

WHAT IS THE MCO CALL?
A forum where parents/caregivers have the opportunity to ask questions and/or discuss issues they are having with their Medicaid MCO (Highmark Health Options or AmeriHealth Caritas).
Common issues discussed have included: care coordination
requests, in home care hours, denials, therapies, private duty
nursing, supplies, equipment and medication.
During the call MCO’s and Medicaid representatives, along with
other partner organizations can help problem solve with you.

WHO SHOULD CALL?
Parents or caregivers of children with any special health care
needs, mental health/behavioral or emotional needs, who have
questions and concerns regarding the Medicaid Insurance they
have for their children.
Any organization, provider or state agency with questions or
calling to listen and learn.
Adults who have AmeriHealth Caritas or Highmark Health Options
as their Medicaid MCO through the Diamond State Health Plan
Plus Program.

You can choose to attend one or more of the following webinars.