Let’s face it: Competition is tougher than ever these days. How can we stand out in a crowded marketplace that is constantly evolving?
Your library CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers who stay longer and recommend your company to others.
You’ll walk away from this closing session inspired to go back to work the next day with actionable steps to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
- Identify the types of experiences people share most often and why
- Apply an easy, 5-step framework for creating remarkable, shareable experiences
- See how customer engagement generates increased loyalty
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas
Dan Gingiss, Chief Experience Officer, The Experience Maker, LLC