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CXPA RTP Acceleration Strategy Presents: Supercharge your Experience Management initiatives: How to Leverage Your Existing Unstructured and Digital Feedback.
Most organizations’ VoC Programs only manage 5% of the sources for feedback. Social channels, call centers, and even e-mail/ chat conversations can be used to gain further insights into customer sentiment and motivations.

Led by Derek Bildlfell, CCXP, learn how you can leverage the power of unstructured data to improve journey mapping, reduce customer effort and transform your Voice of Customer and closed-loop programs.

Sep 29, 2022 02:00 PM in Eastern Time (US and Canada)

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Derek Bildfell
CEO Chief Experience Officer @Acceleration Strategy