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Topic
Why Performance-Based Training Requires Automation
Description
Contact Centers are relied upon to deliver the customer promise. While the challenge to ensure a superior customer experience through training and retention has always been a seemingly never-ending battle, 2020 thrust increased demands on trainers and trainees alike. It upended organizational objectives, expectations, and resources.
In this panel discussion you’ll learn not only why work simulations have propelled performance-based training, but also how the latest technology gives organizations the opportunity to create, manage, and deploy real world simulations that reduce training time, improve agent performance, and increase retention.
You’ll learn about peer company results along with a CCNG sponsored survey that resulted in a white paper: 5 Reasons Performance-Based Training in Contact Centers Requires Automation.
Time
Apr 22, 2021 02:00 PM in
Eastern Time (US and Canada)
Webinar is over, you cannot register now. If you have any questions, please contact Webinar host:
Michelle Porterfield
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Hi there, You are invited to a Zoom webinar. When: Apr 22, 2021 02:00 PM Eastern Time (US and Canada) Topic: Why Performance-Based Training Requires Automation Register in advance for this webinar: https://us02web.zoom.us/webinar/register/WN_2aJcBk-URISlk_d2dUfkqg After registering, you will receive a confirmation email containing information about joining the webinar. ---------- Webinar Speakers Mike Roberts (Technology Lead, GCB Training @Citi) Trey Fischer (Owner and Chief Consultant @Kat Lan Tat Services) Dan McCann (CEO and Chief Learning Officer @SymTrain)
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