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Responsive government: investigating the agility of the civil service in nine countries
Few global events in recent history have created as much uncertainty for so long a period as the Covid-19 pandemic. No country has been immune to its effects, and governments everywhere have had to change direction virtually overnight and divert huge effort and resources to respond to the crisis. While the full story of the pandemic’s impact will not be known for some time, it is clear that certain countries have been better able to respond and adapt to the ongoing public health emergency than others.

Against this backdrop, GGF and PA Consulting conducted a survey of more than 850 civil servants across nine countries to assess levels of confidence in their respective civil service’s agility and responsiveness to change. The aim of the research was to assess how civil servants rate their own organisation’s capabilities in this area, improve their awareness and understanding of the factors that drive adaptability, and pinpoint aspects of international best practice that they can apply to their own strategic planning and operational delivery.

This webinar will explore the study’s key findings and what they mean for public sector organisations keen to improve their ability to make good decisions in fast-changing circumstances. Does having a long-term strategy that covers adapting to change help in a crisis? Does involving digital experts from the outset make for better policy and services? And what can be done to improve collaboration between departments and agencies?

By highlighting pockets of best practice and identifying barriers to progress, this event will help delegates to understand the drivers that contribute to their own organisation’s responsiveness and consider where adjustments might be made to achieve both quick wins and longer-term improvements.


• Webinar chair: Siobhan Benita, former UK senior civil servant
• Paul Glover, President Shared Services Canada

Jan 20, 2022 02:30 PM in London

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