"Spotlights on the ICCFAU College of Cremation Services"
The following panel covers the 3 different certifications that the college offers in the curriculum. Speakers include:
Larry Stuart, Cremation Strategies and Consulting. Larry will review the most critical areas of running a cremator.
Lori Salberg, director of business development for Johnson Consulting. Dealing with the customer: Do you and all of the people who work for you truly understand your customer needs? Do you provide exceptional services? Do your customers agree?”
Jim Starks CFuE, CCrE, Dean of the College of Cremation Services. Jim will review the 10 critical areas that identification needs to take place from the death to final placement in cremation.
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